Privacy Policy

Last updated: 18 August 2026

Tesla Electrical and Solar ("we", "us", "our") operates this website at teslaelectrician.com.au. We are committed to handling your personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through this website, why we collect it, who it goes to, and how you can access, correct or complain about it.

What we collect

We only collect what we need to call you back and quote your job.

Through the enquiry form on this website we collect:

• your full name
• your suburb
• your phone number
• your current quarterly electricity bill amount, which is optional

The form does not ask for your email address, your street address or any payment details.

Through the AI chat assistant on this website we receive the messages you type. If you ask us to get in touch during a chat, we also receive the name and contact details you give, what you need, and a copy of that chat conversation so we can pick up where you left off.

If you phone or email us we keep whatever details you give us so we can quote and carry out the work.

Technical information. Like any website, our hosting provider records standard server log information for each request, such as the IP address, the browser and device type, and the pages requested. We use this only to keep the site running and secure.

Cookies, analytics and advertising

As at the date at the top of this page, this website does not set advertising or tracking cookies, does not run an analytics tag, and does not build an advertising profile of you.

Two third-party features do load on this site and can receive your technical information:

• a Google Maps map, embedded on our contact page, which is served by Google
• our AI chat assistant, which is operated for us by our website developer and processes the chat messages you type so it can answer them

If that ever changes, for example if we add website analytics, we will update this page.

Why we collect it

We use your information to:

• call you back about your enquiry
• arrange and carry out your free energy audit
• prepare a quote, and design and install your system or complete your electrical work
• answer your questions about rebates, finance and the work itself
• meet our legal, licensing and safety obligations as a licensed electrical contractor

Who we share it with

We do not sell, rent or trade your personal information.

Enquiries submitted through this website are delivered to us by email. To make that work, the enquiry passes through the website hosting and email delivery services operated for us by our website developer. Those providers handle your enquiry only in order to deliver it to us.

We may also disclose information where we are required or authorised to do so by law.

Storing and protecting your information

We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access, modification or disclosure. No transmission over the internet can be guaranteed as completely secure, so we cannot promise absolute security for anything sent to us online.

We keep enquiry and customer records for as long as we need them for the purpose they were collected and to meet our legal and licensing obligations, and we take reasonable steps to destroy or de-identify information we no longer need.

Accessing or correcting your information

You can ask us what personal information we hold about you, and ask us to correct anything that is wrong or out of date. Contact us using the details below and we will respond within a reasonable time, normally within 30 days. There is no charge for making a request. We may need to confirm who you are before we release any information.

You can also ask us to stop contacting you at any time.

Making a complaint

If you think we have mishandled your personal information, please contact us first using the details below and tell us what happened. We will investigate and respond in writing.

If you are not satisfied with our response, you can take the complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version always appears on this page, with the date it was last updated shown at the top.

Contact us

For anything about this policy or your personal information: